Information We Collect

Decathlon may collect information that you provide directly, information related to your order, and certain information collected automatically when you use our website.

• Contact details, such as your name, email address, billing information, and shipping information
• Order details, including products purchased, order number, delivery details, and customer service history
• Account information, if you create or use an account on our store
• Payment-related details needed to complete a transaction
• Messages, photos, or other information you send to customer support
• Website usage data, device information, browser information, and cookie-related data

How We Use Your Information

Decathlon uses customer information to operate our store, process orders, provide support, improve the website, and communicate with customers.

Order Processing

When you place an order with Decathlon, we use the information you provide to confirm your purchase, prepare your order, arrange delivery, process returns or exchanges, and provide customer support. This may include your name, email address, shipping details, billing details, order contents, and transaction-related information.

Payment Information

Decathlon uses PayPal, Stripe, and credit card payment processing to help complete transactions securely. Payment information is used to authorize, process, or refund purchases. We do not ask customers to send full payment card details by email or through customer support messages.

Payment processors may collect and process payment information according to their own privacy and security practices.

Cookies and Analytics

Decathlon uses cookies and analytics tracking to support website functionality, understand how visitors interact with the store, remember preferences, measure performance, and improve the shopping experience.

• Essential cookies may help the website function properly.
• Preference cookies may help remember certain choices or settings.
• Analytics tracking may help us understand traffic, page activity, and site performance.
• Advertising or marketing cookies may help measure campaigns or personalize content, where applicable.

You can usually manage cookies through your browser settings. Blocking some cookies may affect how certain parts of the website work.

Email Marketing

If you subscribe to Decathlon email marketing, we may use your email address to send promotional messages, product updates, store news, offers, and other marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe option included in our marketing messages or by contacting us at [email protected]. You may still receive non-marketing emails related to your orders, account, customer service requests, or important store updates.

Service Providers

Decathlon may share information with service providers that help operate our ecommerce store and support customer orders. These providers may assist with payment processing, order fulfillment, delivery, website hosting, analytics, email communication, fraud prevention, customer support, and other store operations.

Service providers are expected to use customer information only as needed to provide services to Decathlon or as otherwise permitted by their own terms and privacy practices.

Data Security

Decathlon uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, online store, payment system, or method of electronic transmission can be guaranteed to be completely secure.

Data Retention

Decathlon retains customer information for as long as needed to operate the store, process orders, provide customer support, keep business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce store policies.

When information is no longer needed, we may delete, anonymize, or securely retain it according to our operational needs and applicable requirements.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or to object to certain uses of your information.

To submit a privacy request, contact Decathlon at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Decathlon does not knowingly collect personal information from children under the age required by applicable privacy laws. If you believe a child has provided personal information to us, please contact us so we can review the request.

International Users

If you access Decathlon from outside the country where our store operations or service providers are located, your information may be processed or stored in a different country from where you live. Privacy protections may vary by location.

Policy Updates

Decathlon may update this Privacy Policy from time to time to reflect changes in our store operations, services, technology, or privacy practices. When updates are made, the “Last updated” date near the top of this page will be revised.