Shipping Policy
At Decathlon, we want your delivery experience to be clear from checkout to arrival. This Shipping Policy explains our Free Worldwide Shipping service, order processing time, estimated delivery time, tracking updates, address issues, customs coverage, and package support.
Free Worldwide Shipping
Decathlon offers Free Worldwide Shipping on eligible orders. Shipping costs, customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service and will be covered by us if applicable.
Order Processing Time
Orders are processed within 1–3 days after your order is placed. Processing time includes order review, preparation, and handoff for shipment.
Processing times may vary during peak periods, holidays, promotional events, or when additional order review is needed.
Estimated Delivery Time
Estimated delivery time is 2–5 days after the order has been processed and shipped. Delivery time is an estimate and may vary depending on destination, local delivery conditions, weather, holiday volume, or other delays outside normal handling.
Shipping Destinations
Decathlon provides Free Worldwide Shipping. Orders may be shipped to supported destinations worldwide, subject to product availability, address accuracy, and any delivery limitations that may apply to a specific location.
If we are unable to deliver to the address provided, our customer support team may contact you for updated information.
Shipping Rates
Shipping is free worldwide. Customers do not need to pay a separate shipping charge at checkout for standard delivery under our Free Worldwide Shipping service.
Customs & Import Fees Included
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Tracking Information
Once your order has shipped, tracking information will be updated within 1–3 days after shipment. Tracking details may take time to appear after the package is first scanned.
If your tracking link does not update right away, please allow the tracking system time to refresh before contacting support.
Wrong or Incomplete Address
Please review your shipping address carefully before placing your order. Decathlon is not responsible for delays caused by incorrect, incomplete, or outdated shipping information provided at checkout.
If you notice an address mistake, contact us as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible after an order has entered processing or shipment.
Customs, Duties & Taxes
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If these fees apply to your order, they will be covered by us.
Delivery may still require customs review depending on the destination country or region. Customs review may affect delivery timing, but it does not change our Free Worldwide Shipping coverage for eligible fees.
Lost, Delayed, or Damaged Packages
Delayed Packages
If your package is delayed beyond the estimated delivery window, please check the tracking details first. If the tracking information has not updated, contact us for support.
Lost Packages
If your package appears lost or has not arrived after a reasonable tracking period, email us with your order number and tracking details so we can review the issue.
Damaged Packages
If your package arrives damaged, please keep the packaging and take clear photos of the item, shipping label, and outer package before contacting us.
Missing Items
If your order arrives incomplete, contact us with your order number, photos of the package, and the item details so our team can assist.
Contact Us
For shipping questions, tracking concerns, address updates, customs questions, or support with lost, delayed, or damaged packages, please contact Decathlon customer service:
- Email: [email protected]
- Order processing time: 1–3 days
- Estimated delivery time: 2–5 days
- Tracking update time: 1–3 days after shipment
- Shipping service: Free Worldwide Shipping
